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Privacy Policy for Padaav Ayurveda

Last Updated: 25 July 2025

Introduction

Welcome to Padaav Ayurveda (“we,” “our,” “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL], use our services, or purchase our products.

This policy is in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect various types of information from and about users of our services, including:

a) Personal Identification Information:

  • Name: To personalize your experience.
  • Contact Information: Email address, postal address, phone number to communicate with you and deliver products.
  • Date of Birth: To verify age and for personalized health recommendations.

b) Sensitive Personal Data or Information (SPDI):

  • Health Information: Details about your health conditions, lifestyle, and medical history that you voluntarily provide during consultations or inquiries, to help us offer personalized Ayurvedic advice and product recommendations.
  • Financial Information: Payment card details or bank account information for processing payments. Please note: We do not store your full card details; this information is processed securely by our third-party payment gateways.

c) Technical Information:

  • Log and Usage Data: IP address, browser type, operating system, referral URLs, pages visited, and time spent on pages.
  • Cookies and Tracking Data: We use cookies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

d) Transaction Information:

  • Details about products and services you have purchased from us.
  • Information related to your orders, including shipping and billing addresses.

2. How We Use Your Information

We use the information we collect for various purposes:

  • To Provide and Maintain Our Service: To manage your account, provide customer support, and deliver our products and services.
  • For Personalization: To provide personalized Ayurvedic health consultations and product recommendations based on the health information you share.
  • To Process Transactions: To process your payments and fulfill your orders.
  • For Communication: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
  • To Improve Our Services: To understand how our users interact with our website and to improve our offerings, functionality, and user experience.
  • For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

3. How We Share and Disclose Your Information

We do not sell or rent your personal information to third parties. We may disclose your information in the following situations:

  • With Your Consent: We may share your information for any other purpose with your explicit consent.
  • To Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use encryption, firewalls, and secure socket layer (SSL) technology. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

As a user, you have certain rights regarding your personal information under Indian law:

  • Right to Access: You have the right to access and review the personal information we hold about you.
  • Right to Correction: You have the right to request the correction of any inaccurate or incomplete information.
  • Right of Erasure: You may have the right to request that we delete your personal information, subject to certain exceptions.

To exercise these rights, please contact our Grievance Officer.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Please contact the Grievance Officer for any questions or grievances you may have regarding this Privacy Policy or the processing of your personal information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: